No per-seat licensing, no request caps, and no five-figure implementation invoice. The launch program is credited in full toward an annual plan, and it does not convert into one on its own — continuing is a decision your jurisdiction makes in writing.
Start with a fully managed 60-day launch, credited in full if you continue. After that, no per-seat licensing, no request caps, and no five-figure implementation invoice — priced so a town administrator or county commissioner can approve it without a special session.
Credited in full toward an annual plan
A 60-day, fully managed proof-of-value program for municipalities — configuration, training, and real residents filing real requests, before anyone signs an annual commitment.
Billed annually at $4,188/yr
Where a town continues after its launch program. Deliberately priced to sit below the discretionary spending limit of most town administrators and county commissioners.
Compare against the $15,000–$35,000+ annual contracts and six-month deployments quoted by enterprise GovTech vendors.
Sixty days of live municipal use, not a sandbox. We deploy your dedicated instance, configure department routing to your real organizational chart, train the staff who will answer requests, and run hosting and support for the duration. At the end, a results review covers what came in, where it went, and how long it took to close — the material a town administrator needs to take to a council meeting.
If you continue, the entire $1,500 comes off your first annual term, which puts the real first-year cost at $4,188. If you do not, nothing further is billed, you get a final export of your data, and your instance and its backups are deleted on your written request.
The enterprise GovTech quote for a system like this runs $15,000 to $35,000 a year, bills per seat, and takes six months to deploy through committee votes. That math does not work for a town of four thousand people, so the flat rate is deliberately set to sit below the discretionary spending limit of most town administrators and county commissioners — low enough to approve without a special session.
Unlimited staff seats are part of the same reasoning. Per-seat pricing quietly decides who is allowed to see the queue, and in a town where three people wear nine hats, that is the wrong thing for a price list to decide.
The Municipal Launch Program is $1,500, invoiced once, and covers configuration, staff training, managed hosting and support across 60 days of live use, and a results review. Continuing costs $349 per month, billed annually at $4,188 per year, and the entire $1,500 is credited against that first annual term. There is no per-seat licensing and no request cap.
Unlimited, on every plan. Seasonal code officers, a new clerk, or the entire public works crew cost nothing to add, so the system covers everyone who should see it rather than everyone the budget could justify.
Week one. One call charts which department handles which request type, then your dedicated instance is deployed on your own subdomain, branded, and embedded in your existing website. There is no procurement marathon, no server to buy, and no IT hire.
You take the data and go. The storage account holding your backups is already in your name at a provider of your choosing, exports are self-service, and the API is a published standard. Nothing in the design makes us hard to leave, which is deliberate.
More questions are answered on the frequently asked questions page.
A walkthrough of the working platform: a pothole report, a billing question, and a burn permit, each filed and each landing in the right department queue. No slide deck, and nothing to configure — setting your town up is what the launch program is for.
Start with the 60-day Municipal Launch Program — $1,500, credited in full toward an annual plan. No automatic conversion.